Wednesday, March 24, 2010

Service, with a smile.

I am aware that my jottings are those of someone who does not have a lot happening in her life, but, not being in a position to do very much, I can only write about what I can do. This of course will not be of much interest to very many people.
I am very grateful to my friend who takes me out on Tuesdays for coffee and a little retail therapy. I look forward to it very much.
We have been loyal customers of a certain establishment for the past four and a half to five years. I am not sure how long it has been now.
On a few occasions I have had to 'remonstrate' with the staff, for bungling our order, or for serving coffee that was either too hot or too cold.
When it occured again last week, I rang my friend later in the day, and suggested that, as I pay for our morning tea, coz she drives me where I need to go, would she have any problem with us going somewhere else on our day out.
She said that would be okay with her. Yesterday, we went to a lovely florist/gift/coffee shop on the main street. The atmosphere and the food and service are a vast improvement. The service is prompt, and the staff very pleasant and friendly. We had become accustomed to second rate food, and did not realise how bad it was until yesterday. This establishment uses only first grade ingredients. We ordered Doorstop open sandwiches, with Avocado, chicken and cheese, plus mugs of coffee. We ate our food and then went shopping. We both felt a little queasy later, and put it down to the cheese. Now, there was nothing wrong with it, it was just good quality, and we had been used to eating melted 'cheese' that resembled rubber and tasted like soap!The bill was only a couple of dollars more and I think, well worth it. There is much more choice in what we can order, so we do not have to have the rich cheese.
I will enjoy my coffee mornings again now.

2 comments:

Hammy said...

Was the smile thrown in for free or did that account for the extra couple of dollars?

Susan Ham said...

Smarty!! I hope it was free. LOL