About a month ago, I was contacted by my Telco, to inform me that they were looking at ways to cut down my call costs. The upshot was, I agreed to change my plan and am now charged a flat rate of $72.95, and allowed $100.00 of calls per month. I had to agree to remaining with them for a further two years. I could not see a problem in doing that, so readily consented.
I received the first account since the call, yesterday. I had the money put aside, so paid it this morning. These companies prefer their customers to pay on line, by credit card or direct debit, and if we choose not to, they usually charge a service fee, of $1.50 to $2.00. I asked the postal employee if that was the case in this instance. He said no, but we were horrified to discover they had charged $4.00 for printing the account!!! This put it over the agreed limit I might add. Sneaky,what?
It is all very well for companies etc to expect people to pay on line, but what about those in the community who:- do not have a computer, do not know how to operate one, are elderly and infirm. It would seem they have no compunction in slugging these unfortunate and disadvantaged people excessive fees, because they can not, or choose not to comply.
This is discriminatory, in the extreme, and greed at it's worst. The C.E.Os of the big companies make enough and then some, without penalizing the poorer members of our society. Most of their 'salaries' are obscene, and it disgusts me no end. I do not care about their share holders either!
We are paying through the nose for the privilege of having these conveniences as it is.
2 comments:
Susan, I so agree. I do not mind anyone or company making an income ... but to do so at harm to others is not right. Greed has taken over decency. They should be ashamed.
Here, here!!
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