I do wish, people would listen!

I rang a specialist's rooms today, to cancel an appointment that had been made on my behalf, by my Orthopaedic surgeon's PA a couple of months ago. This doctor speialises in stomach banding, but I had decided when Roger first suggested it, that I would not have anything to do with it. I gave him my reasons at the time. He broached the subject again in August, when I saw him here.
He wanted to help me with my weight problem, so I can have my knee surgery, and said I should get the 'low down' from someone who knows what it involves, and not listen to horror stories in the media. I reluctantly agreed. I have been mulling it over for the last two months, and decided I was not going to see this doctor, as my feelings about the procedure have not changed. When I rang Dr. Wilson's rooms, the receptinist said the phone was playing up, which indeed it was. She took my phone number and rang back about five minutes later.
I started to tell her what I was calling for thus:- I gave my name and said that Dr. O.....'s P.A. had made an appointment for me in December. She interupted me and said, No, No, No, this is not Dr. O 's rooms, you have the wrong number. I told her I knew that, and asked her very firmly, if she would please listen to me! I then explained that the appointment had been made for me by Dr. O's P.A., and I was ringing to cancel it. I gave her the date, and she suddenly 'saw the light'! If she commented to her workmates that I was rude, she should look in the mirror and say that. She was rude for not giving me her undivided attention it the first instance.
Funnily enough, the very P.A. who made that appointment needs to keep her mind on the job, too. She rang me yesterday on my mobile phone, to confirm my appointment with Dr.O, here on Friday. I told her I thought that it had been cancelled, as I had an Email with the dates and times for the above appointment and one in September, which stated that I was to see Dr. O here in the New Year, at a time to be advised. She obviously had not checked her emails, or she did not receive it. Anyway, I said I was not expecting to see Roger tomorrow.